• American Solar Factory

Who Handles Roof Damage, Leaks, Customer Issues & Complaints?

Questions from a dealer


Question


Using our dealer company name in making sales, how much liability (if any) for things like roof leak due to installation or customer not happy, or customer complaints, etc



Answer


Unlike any other company, American Solar Factory & United Solar Factory cover any and all expenses related to leaks. As far as complaints and customer service, that's where you as the dealer shine with handling all customer calls and complaints. The dealer will then contact their Area Service Manager who will provide them with an update and handle an issues or concerns that they may have.

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